Frequently Asked Questions About
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Installation Troubleshooting

On download, I get messages about NYC being potentially dangerous and asking me to discard it.  Windows Smartscreen in Windows 10 says the publisher is not recognized.

 

These message occur because NYC is not digitally signed.  Please select ‘Keep’ to keep your browser download, and continue the installation.  During installation, if Windows Smartscreen tries to prevent running the setup file because it is ‘unrecognized’, select ‘more info’ and ‘Run Anyway’ to continue the installation.

 

I can assure you there are no malware or viruses in the NYC downloads from our web page.  I have checked them with several anti-virus software. 

 

I am trying to download the recently released NYC 5.94 and am getting a DRep malware message from Avast and the download is blocked.

 

I can assure you there are no malware or viruses in the NYC downloads from our web page.  I have checked them with other anti-virus software.  Avast is showing a false positive.  I did a little research on DRep and here is what I found:

 

DRep is short for DomainRep.  DomainRep is a new feature of Avast that blocks EXE files downloads if these conditions are *all* met:

1. The file is not prevalent enough, ie., not enough Avast users launched the file yet,

2. The domain is not prevalent enough, ie., not enough Avast users downloaded (any) EXE files from the domain yet,

3. The file is not signed or Avast does not trust the signature.

 

Once any one of these conditions is not met anymore, Avast will stop flagging the download.

 

I believe you are experiencing this because our NYC 5.94 download file is new as of 3/3/2016, and has therefore not been downloaded and run enough to suit DomainRep.  Also, we don’t digitally sign our executables (this costs over a $1000 per year, and it is just a way to enrich the companies who offer signing services, and in the end means very little to the end user). 

 

I suggest you turn off or disable Avast for the download, if possible.   Or you can wait a couple weeks, when NYC 5.94 has been downloaded and run lots of times.

 

Downloading and installing NYC 5.91 on Windows XP, I get errors that it was looking for a file of a certain size and the actual file was a different size.

 

We have tested the download and installation process here on all operating systems, and it works fine for us.   We suggest you:

 

-          Reboot your computer and retry the download and installation.

-          Save the downloaded setup file to your hard drive and run it from your hard drive – don’t Run it as you download it.

-          Avoid any multi-tasking during the download, as this can corrupt the download.

 

During installation of NYC 5.89 on Windows 7, I get an error “The file C:\Windows\System32\msvcrt40.dll could not be opened.” and the install quits.

 

This is a permissions issue related to your security settings for the \Windows\System32 and \Windows\SysWOW64 folders.  One user I worked with had this problem.  I had tried to help by creating for him a setup file that excluded installing the msvcrt40.dll file.  Here are his comments and his resolution:

 

“5.89 is now running on my computer.  Thank you for your help.  Here is some feedback on what I found.  I do have msvcrt40.dll in the SysWOW64 folder.  Explorer didn't find it, but  I searched manually through the folder and found it.

 

When I loaded your special set up file, the installation was again halted, but this time with a message that “\Windows\System32\stdol2.tlb could not be opened”.  I right-clicked the stol2tlb file in Explorer, and using Properties I changed the security properties giving full control to System, Administrator, and User.  After running your set up file again, the installation was halted with a message that msvbv60.dll could not be opened.  I changed the security properties of msvb60.dll and ran the setup file again.  The installation successfully completed.

 

I checked the security on the files in my Windows32 and SysWOW folder and found a security level was preset on all files.  Only Trusted Installer has full control.  The System, Administrator, and User only have Read and Read&Execute.  They latter group does not have Modify, Write, or Special Permission.”

 

These security settings are defaulted differently on my Win7 computer (and I think on most), so somewhere in Win7 there is a security level setting that sets these in an overall fashion, and the above settings may be peculiar to this user (or to a specific set of users), as no one else has reported this problem.

 

In Vista, I installed NYC 5.81i on top of NYC 5.81 so I could get the multi-language spell check dictionaries, but only the English dictionaries display when I go to Tools… Options… Spell Check.

 

In Vista, you must do a clean install of v5.81i to see all the language dictionaries.  Uninstall v5.81, then install v5.81i.  Don’t install v5.81i on top of v5.81.  In XP and earlier, installing v5.81i on top of v5.81 worked properly to show the language dictionaries, but not in Vista.

 

In Vista, when I uninstall NYC 5.80 (or earlier version) after installing NYC 5.81 (or later), I get an error “wspell.ocx or one of its components not correctly registered”.

 

Open a Command Prompt in Administrator mode (Start… Programs… Accessories… right-click Command Prompt and select “Run As Administrator”). 

In the Command Prompt window, type

 

regsvr32 wspell.ocx

 

If you get an error message that reads:

 

“The module c:\Program Files\Nyc577\wspell.ocx was loaded but the call to DllRegisterServer failed with error code 0x80040201”

 

then you are not running the Command Prompt in Administrator mode.  Close the Command Prompt window and right-click its icon and select “Run as Administrator” to open it again.  Then retry the regsvr32 command.

 

This wspell.ocx registration problem should only occur after installing 5.81 (or higher), then uninstalling a previous version 5.80 (or earlier).  Subsequent versions (5.82 and higher) will not have this problem when NYC 5.81 is uninstalled.

 

In Vista, when I uninstall the latest version of NYC, the spell-checker stops working on any previous versions of NYC (older than 5.81) that I still have installed.  I get an error about “wspell.ocx or one of its components not correctly registered”.  This always seemed to work in XP.

 

Open a Command Prompt in Administrator mode (Start… Programs… Accessories… right-click Command Prompt and select “Run As Administrator”).  In the

Command Prompt window, type “regsvr32 “ followed by the full path to your previous version’s wspell.ocx file.  Here are two examples:

 

regsvr32 “c:\Program Files\Nyc577\wspell.ocx”

regsvr32 “c:\Program Files\FFTS\Nyc580\wspell.ocx”

 

If you get an error message that reads:

 

“The module c:\Program Files\Nyc577\wspell.ocx was loaded but the call to DllRegisterServer failed with error code 0x80040201”

 

then you are not running the Command Prompt in Administrator mode.  Close the Command Prompt window and right-click its icon and select “Run as Administrator” to open it again.  Then retry the regsvr32 command.

 

I downloaded and installed the latest version but the desktop icon still shows the previous version.  What is up?

 

I suspect when you installed the latest version, you answered “no” to the prompt to install an icon.  Thus, your desktop icon shows your previous version and it was never overwritten by your new version.  You need to create an icon for the new version, or reinstall the new version and respond yes to the question about adding a desktop icon.  The icon for your previous version will be removed when you uninstall your previous version.

 

After a hard drive crash, I restored NYC from my backup source.   Now I get “SSTBARS.OCX not found”.  What's up with this?

You need to install NYC rather than copy it from your backup, because the installation process will properly check your system for shared files like OCXs and DLLs, installing and registering them as necessary.  None of this goes on if you simply restore NYC from your backup.

After a hard drive crash, I reinstalled NYC and restored my user files from backup CD.   Now I get Error 75 and Error 62 whenever I close a recipe or cookbook.  What is wrong?

You need to be careful using CDs for backup because copying files to and from CD can change them to 'read-only' files.  Any files restored onto your system from a CD should be checked for read-only.  Do this using the File Explorer - right-click the filename and select Properties.  If the 'read-only' box is checked, uncheck it.

I have tried downloading several times and when I install, I get an error like "installation file corrupt" at some point in the install process. Any suggestions?

This indicates that the setup file you have is corrupt.  The most likely cause is multi-tasking or otherwise using your computer during your download.  You should avoid using your computer during the download to avoid file corruption.  There is a small chance that the file we uploaded was corrupt, so we appreciate users reporting this.  But with rare exceptions, thousands have downloaded and installed NYC with no problem, indicating that our download files are good and the problem lies elsewhere.  You could also check the following:

1-your file structure (run ScanDisk and let it fix errors!);
2-your phone line (is it a clean data line or is it noisy?);
3-internet connection (too much traffic? if very slow and downloads keep corrupting, try a less busy hour);
4-your screensaver (turn it off to avoid engaging it during the download);

5-reboot your computer and redownload NYC, in case the problem was a temporary Windows resource error.

 

I recently upgraded from Windows 98 to Windows XP.  When I tried to install my NYC software, I get messages about needing to install the latest NT service pack.  But I am on XP so I do not understand.  As far as I am aware there have not been any Service Pack releases for the Windows XP Operating System.

 

You are attempting to install an old NYC setup file that was developed before XP that does not recognize XP as NT6.  You need to download and install the very latest NYC setup file, to get compatibility of the NYC setup program with XP.  You can always get the latest NYC version directly at this location:  http://www.pchefnet.com/nyc/snyc32.exe

 

I have several user profiles setup under Windows XP.  When I start NYC from an account that does not have administrative rights, I get a message that says:    “Run-time error '75':  Path/File access error”.

 

“Error 75” means a file that NYC needs is marked ‘read only’ when NYC tries to access it.  One user who reported this problem was able to solve it by moving his \Nyc546 folder from the 'Program Files' folder to the 'Shared Documents' folder.    It may be that if you install under one user profile, then other user profiles don't have full write access to your NYC \user files.  NYC needs full read AND write access to all \user files to function properly. 

 

Error 75 will also occur if you attempt to open a cookbook on a shared network drive without having write access (i.e., having ‘read only’ access).  Also, if you restore a user file from a CD, you should know that CD files are ‘read only’ and when you copy them from a CD, they still have this attribute unless you uncheck ‘read only’ in the file’s Properties after copying it.

 

I downloaded and tried installing 5.44.  I got the message "runtime error 339 component WSPELL OCX or one of its dependencies not correctly registered: a file is missing or invalid."

Do a file search and check that your system has the listed DLLs available, that the DLLs are located in the WINDOWS or WINDOWS\SYSTEM directory, and that the versions are equal to or later than the versions listed here:

·         mfc42.dll (version 6.0.8168.0)

If not, you should install v5.46 (Nov. 22, 2001 release) or a higher version.  This setup has been expanded to check your system for proper versions of these files and install them if necessary.

After a hard drive crash, I reinstalled NYC and restored my user files from backup CD.   Now I get Error 75 and Error 62 whenever I close a recipe or cookbook.  What is wrong?

You need to be careful using CDs for backup because copying files to and from CD can change them to 'read-only' files. Any files restored onto your system from a CD should be checked for read-only.  Do this using the File Explorer - right-click the filename and select Properties.  If the 'read-only' box is checked, uncheck it.

When attempting to install NYC v5.14, I get an error; You cannot install this VB5 program without the latest NT service pack. I'm running Windows 2000... What should I do?

This usually means that you are trying to install the Windows 98/95/NT4 version of NYC onto a Windows 2000 operating system.  You need to download and install the Windows 2000 version, which has the proper setup for  Windows 2000.  See our download page for more details.

I downloaded the latest v5.xx and tried to upgrade from my previous version.  It asks for my previous version but there isn't any place to say where my new version will go and it's confused because it thinks I want to put the old and new in the same spot.  Can you help?

You should install new versions of NYC into its default folder, which is a new folder for each version.  Then run the new version and use File... Upgrade... to bring over/upgrade user files from your previous version.  At this point NYC knows where your new version is, so it only needs to know where your old version is.  After a few weeks when you are satisfied that you have all your files from your previous installation, you can uninstall the previous version by dbl-clicking the file "unwise.exe"  in your previous version's folder.

When I try to install NYC, I get the message "This application uses CTL3D32.DLL, which is not the correct version.  This version of CTL3D32.DLL is designed for Windows NT systems."  What should I do?

CTL3D32.DLL is a shared file.  Apparently your system has a version of CTL3D32.DLL for NT rather than for Win98.  I suggest you look for it in \windows\system, rename it to CTL3D32.OLD, then try reinstalling NYC.  NYC will then install the correct version.

The NYC v5 installation locks my system.  What is happening?

You may have a corrupt VB6 runtime file that NYC relies on and the NYC installation was unable to fix it.  You can download a VB runtime repair program from Microsoft’s site that will fix this.  This file comes with XP, so XP users should not have this problem (it happened occasionally in Windows 98 and other non-XP systems).

I just upgraded to the latest version of NYC and ran File... Upgrade... but my recipes do not show up.  What's wrong?

Your cookbook was probably renamed by NYC as it was brought over from your old folder during the Upgrade.  If NYC tries to bring over a cookbook from your previous installation and finds a cookbook by that name already in your new installation, NYC will rename the incoming version.  For example, an incoming RECIPES cookbook will be renamed to RECIPE1 to avoid conflict with your newest RECIPE cookbook.  Thus, you will need to use File... Open Cookbook... to see all your cookbooks.  You can then make RECIPE1 your startup cookbook (Tools... Options... Startup Cookbook button) and rename it (File... Rename Cookbook...).


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Last Updated:  12/2/2013

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