Frequently Asked Questions About
Now You're Cooking!

Installation Troubleshooting

In Vista, I installed NYC 5.81i on top of NYC 5.81 so I could get the multi-language spell check dictionaries, but only the English dictionaries display when I go to Tools… Options… Spell Check.

In Vista, you must do a clean install of v5.81i to see all the language dictionaries. Uninstall v5.81, then install v5.81i. Don’t install v5.81i on top of v5.81. In XP and earlier, installing v5.81i on top of v5.81 worked properly to show the language dictionaries, but not in Vista.

In Vista, when I uninstall NYC 5.80 (or earlier version) after installing NYC 5.81 (or later), I get an error “wspell.ocx or one of its components not correctly registered”.

Open a Command Prompt in Administrator mode (Start… Programs… Accessories… right-click Command Prompt and select “Run As Administrator”).

In the Command Prompt window, type

regsvr32 wspell.ocx

If you get an error message that reads:

“The module c:\Program Files\Nyc577\wspell.ocx was loaded but the call to DllRegisterServer failed with error code 0x80040201”

then you are not running the Command Prompt in Administrator mode. Close the Command Prompt window and right-click its icon and select “Run as Administrator” to open it again. Then retry the regsvr32 command.

This wspell.ocx registration problem should only occur after installing 5.81 (or higher), then uninstalling a previous version 5.80 (or earlier). Subsequent versions (5.82 and higher) will not have this problem when NYC 5.81 is uninstalled.

In Vista, when I uninstall the latest version of NYC, the spell-checker stops working on any previous versions of NYC (older than 5.81) that I still have installed. I get an error about “wspell.ocx or one of its components not correctly registered”. This always seemed to work in XP.

Open a Command Prompt in Administrator mode (Start… Programs… Accessories… right-click Command Prompt and select “Run As Administrator”). In the

Command Prompt window, type “regsvr32 “ followed by the full path to your previous version’s wspell.ocx file. Here are two examples:

regsvr32 “c:\Program Files\Nyc577\wspell.ocx”

regsvr32 “c:\Program Files\FFTS\Nyc580\wspell.ocx”

If you get an error message that reads:

“The module c:\Program Files\Nyc577\wspell.ocx was loaded but the call to DllRegisterServer failed with error code 0x80040201”

I downloaded and installed the latest version but the desktop icon still shows the previous version. What is up?

I suspect when you installed the latest version, you answered “no” to the prompt to install an icon. Thus, your desktop icon shows your previous version and it was never overwritten by your new version. You need to create an icon for the new version, or reinstall the new version and respond yes to the question about adding a desktop icon. The icon for your previous version will be removed when you uninstall your previous version.

After a hard drive crash, I restored NYC from my backup source. Now I get “SSTBARS.OCX not found”. What's up with this?

You need to install NYC rather than copy it from your backup, because the installation process will properly check your system for shared files like OCXs and DLLs, installing and registering them as necessary. None of this goes on if you simply restore NYC from your backup.

After a hard drive crash, I reinstalled NYC and restored my user files from backup CD. Now I get Error 75 and Error 62 whenever I close a recipe or cookbook. What is wrong?

You need to be careful using CDs for backup because copying files to and from CD can change them to 'read-only' files. Any files restored onto your system from a CD should be checked for read-only. Do this using the File Explorer - right-click the filename and select Properties. If the 'read-only' box is checked, uncheck it.

I have tried downloading several times and when I install, I get an error like "installation file corrupt" at some point in the install process. Any suggestions?

This indicates that the setup file you have is corrupt. The most likely cause is multi-tasking or otherwise using your computer during your download. You should avoid using your computer during the download to avoid file corruption. There is a small chance that the file we uploaded was corrupt, so we appreciate users reporting this. But with rare exceptions, thousands have downloaded and installed NYC with no problem, indicating that our download files are good and the problem lies elsewhere. You could also check the following:

1-your file structure (run ScanDisk and let it fix errors!);
2-your phone line (is it a clean data line or is it noisy?);
3-internet connection (too much traffic? if very slow and downloads keep corrupting, try a less busy hour);
4-your screensaver (turn it off to avoid engaging it during the download);

5-reboot your computer and redownload NYC, in case the problem was a temporary Windows resource error.

I recently upgraded from Windows 98 to Windows XP. When I tried to install my NYC software, I get messages about needing to install the latest NT service pack. But I am on XP so I do not understand. As far as I am aware there have not been any Service Pack releases for the Windows XP Operating System.

You are attempting to install an old NYC setup file that was developed before XP that does not recognize XP as NT6. You need to download and install the very latest NYC setup file, to get compatibility of the NYC setup program with XP. You can always get the latest NYC version directly at this location: http://www.pchefnet.com/nyc/snyc32.exe

I have several user profiles setup under Windows XP. When I start NYC from an account that does not have administrative rights, I get a message that says: “Run-time error '75': Path/File access error”.

“Error 75” means a file that NYC needs is marked ‘read only’ when NYC tries to access it. One user who reported this problem was able to solve it by moving his \Nyc546 folder from the 'Program Files' folder to the 'Shared Documents' folder. It may be that if you install under one user profile, then other user profiles don't have full write access to your NYC \user files. NYC needs full read AND write access to all \user files to function properly.

Error 75 will also occur if you attempt to open a cookbook on a shared network drive without having write access (i.e., having ‘read only’ access). Also, if you restore a user file from a CD, you should know that CD files are ‘read only’ and when you copy them from a CD, they still have this attribute unless you uncheck ‘read only’ in the file’s Properties after copying it.

I downloaded and tried installing 5.44. I got the message "runtime error 339 component WSPELL OCX or one of its dependencies not correctly registered: a file is missing or invalid."

Do a file search and check that your system has the listed DLLs available, that the DLLs are located in the WINDOWS or WINDOWS\SYSTEM directory, and that the versions are equal to or later than the versions listed here:

· mfc42.dll (version 6.0.8168.0)

msvcrt.dll (version 6.0.8168.0)
olepro32.dll (5.0.4261.0)

If not, you should install v5.46 (Nov. 22, 2001 release) or a higher version. This setup has been expanded to check your system for proper versions of these files and install them if necessary.

After a hard drive crash, I reinstalled NYC and restored my user files from backup CD. Now I get Error 75 and Error 62 whenever I close a recipe or cookbook. What is wrong?

When attempting to install NYC v5.14, I get an error; You cannot install this VB5 program without the latest NT service pack. I'm running Windows 2000... What should I do?

This usually means that you are trying to install the Windows 98/95/NT4 version of NYC onto a Windows 2000 operating system. You need to download and install the Windows 2000 version, which has the proper setup for Windows 2000. See our download page for more details.

I downloaded the latest v5.xx and tried to upgrade from my previous version. It asks for my previous version but there isn't any place to say where my new version will go and it's confused because it thinks I want to put the old and new in the same spot. Can you help?

You should install new versions of NYC into its default folder, which is a new folder for each version. Then run the new version and use File... Upgrade... to bring over/upgrade user files from your previous version. At this point NYC knows where your new version is, so it only needs to know where your old version is. After a few weeks when you are satisfied that you have all your files from your previous installation, you can uninstall the previous version by dbl-clicking the file "unwise.exe" in your previous version's folder.

When I try to install NYC, I get the message "This application uses CTL3D32.DLL, which is not the correct version. This version of CTL3D32.DLL is designed for Windows NT systems." What should I do?

CTL3D32.DLL is a shared file. Apparently your system has a version of CTL3D32.DLL for NT rather than for Win98. I suggest you look for it in \windows\system, rename it to CTL3D32.OLD, then try reinstalling NYC. NYC will then install the correct version.

The NYC v5 installation locks my system. What is happening?

You may have a corrupt VB6 runtime file that NYC relies on and the NYC installation was unable to fix it. You can download a VB runtime repair program from Microsoft’s site that will fix this. This file comes with XP, so XP users should not have this problem (it happened occasionally in Windows 98 and other non-XP systems).

I just upgraded to the latest version of NYC and ran File... Upgrade... but my recipes do not show up. What's wrong?

Your cookbook was probably renamed by NYC as it was brought over from your old folder during the Upgrade. If NYC tries to bring over a cookbook from your previous installation and finds a cookbook by that name already in your new installation, NYC will rename the incoming version. For example, an incoming RECIPES cookbook will be renamed to RECIPE1 to avoid conflict with your newest RECIPE cookbook. Thus, you will need to use File... Open Cookbook... to see all your cookbooks. You can then make RECIPE1 your startup cookbook (Tools... Options... Startup Cookbook button) and rename it (File... Rename Cookbook...).

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Last Updated: 4/24/2007 8:29 AM

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