Frequently Asked Questions About
Now You're Cooking! 
Miscellaneous Troubleshooting
I just changed email address, and now my emails to the NYC-MM group are bouncing. How do I get Yahoo Groups to recognize my new email?
1.
Click on the link “Change settings via the web” at the bottom
of any NYC-MM (or other Yahoo group) email.
2.
At the top of the resulting page, where it says “[Sign out, My Account]”,
click on the link “My Account”.
3.
Enter your Yahoo groups password (or Yahoo id
and password if necessary).
4.
Under “Member Info
5.
Under “Email Info
You
may be requested to verify that a newly added email belongs to you. Follow the instructions to do this (click
Verify, then when you get the activation email, click the link “Important…”
as directed). This may require several
times where you need to enter your Yahoo id and/or password.
Sometimes when I press a button in NYC, a completely different program pops up, like Media Player or an Office installation program. What is happening?
NYC
sometimes uses hotkeys to press other buttons after you press one, and the
other program that is firing up probably has a shortcut key set to the same key
sequence that NYC is using. Right click
on the other program’s desktop icon (or its Start Menu entry if it has no
icon), go to Properties, and clear any Shortcut key (set it to None or at least to another key sequence).
Subfolders under my user folder do not get backed up during File… Backup… and they do not seem to get brought over during File… Upgrade…. What is happening?
NYC
only backs up or upgrades files directly under your user folder. We may modify this in the future, but for now
that is what happens. It is best to keep
all your user files directly under the user folder, not in any other folder and
not in subfolders of the user folder.
When I use a certain hot key sequence like Cntl-Alt-Shift with N, R, P, or L in any of my software, certain NYC-related windows pop up instead. What is happening?
Those
hot keys are used by NYC. If you
don’t want NYC or any NYC-related file to activate when you press those
hot key combinations, you must open the Properties of the NYC files and delete
the hot key setting. Use the Start Menu,
Programs, then right-click Now You’re Cooking Help, License, or other
file (the one that is popping up) and select Properties to open the properties
for these files. Then clear the hotkey
sequence by clicking on the hotkey textbox and pressing your Delete key.
I cannot get NYC’s email functionality to work (v5.62 and higher). What am I doing wrong?
NYC
uses a protocol named MAPI (Mail Applications Program Interface) to
"talk" to your e-mail program.
MAPI is a standard interface that allows NYC and other programs
(including Windows itself) to instruct your e-mail program to create a new
message, attach a file to it, etc. If MAPI
is not properly configured on your system, then NYC, Windows, and certain other
programs can't create e-mail for you.
"Properly configured" means that:
1. You
have a MAPI-compliant e-mail program installed;
2. The
e-mail program properly supports the "Simple MAPI" interface that NYC
requires; and
3. The
e-mail program is configured to be the default e-mail program (sometimes called
the "default MAPI client").
Examples
of popular MAPI-compliant e-mail programs include, but are not limited to, MS
Outlook, MS Outlook Express (simple MAPI), MS Exchange, MS Mail, Groupwise 5.0,
AOL 7.0, AOL 8.0, and Eudora. AOL
versions 4.0, 5.0, and 6.0 are not MAPI-compliant and therefore do not support
NYC's e-mail features.
If
you cannot send email using the Email/Edit button on NYC's recipe selection
window, then your MAPI features are not correctly specifed in your e-mail
program, or you do not have a MAPI-compatible e-mail program installed.
If
NYC's e-mail support is not operating correctly, yet you know you are using a
MAPI-compliant email program, see the “Setting Up
Your MAPI-Compliant Email Program” link in NYC Help…
Reference… File… Email Cookbook… to get program-specific help on
configuring your system. Please note that
the MAPI email software listed above is not all-inclusive! NYC should work with any full MAPI-compatible
e-mail program.
NYC’s File… Unzip Cookbook… gives Error 20005 “Can’t open file!” whenever I try to unzip a file not zipped by NYC. I am using NYC 5.56 with Windows 2000. What gives?
We fixed this problem in
NYC v5.57 and higher by updating NYC’s internal zip engine
(activezip.ocx) from v3.3.0.0 to v3.3.7.0.
We suggest you download and install v5.57 or higher if you are using
Windows 2000. This problem is specific
to use of v5.54 - 5.56 in Windows 2000 only - it does not occur in Windows XP,
Me, 98, 95, or NT4.
Some buttons on the recipe edit window and meal plan window for moving up/down or forward/back appear to be missing the arrows. Why?
This may be something as simple as a temporary resource problem, which would be fixed by rebooting.
It may also be a rare problem related to your video card
and/or driver. One user (the only one I
know with this problem) fixed it by reducing the hardware acceleration closer
to None than Full, in Control Panel…
Display… Settings… Advanced… Perfo
Why do the radio button labels not display properly in
the recipe selection window? They all
are either cut off or run on into each other?
You are probably using a screen font setting of Large Fonts (see Control Panel… Display… Settings tab… Advanced button), or you have the windows scheme set to something other than Windows Standard (see Control Panel… Display… Appearance tab… scheme setting). NYC works best with the following display settings:
Font setting: Small Fonts (or 90 dpi fonts)
Scheme setting: Windows Standard
Video resolution: 1024x768
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Last Updated: 2/2/2008 11:49 AM